This Privacy Policy explains how bt8 collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information with transparency, integrity, and full respect for your privacy rights.
bt8 ("we", "us", "our", "the Operator") operates the online gaming and sports betting platform accessible at bt8.casa ("Platform"). We are committed to protecting the privacy and personal data of every individual who interacts with our Platform, whether as a registered Player, a prospective user, or a visitor.
This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, how long we retain your information, and the rights you hold in respect of your data. It applies to all personal data collected through the Platform, including data submitted during account registration, during the course of your gaming activity, through customer support interactions, and through your use of our payment services.
By creating a bt8 account, making a deposit, or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood its contents. If you do not agree to the processing activities described in this Policy, you should not use the Platform and may request account closure in accordance with our Terms & Conditions.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
bt8 collects Personal Data from you directly (information you provide) and indirectly (information collected automatically through your use of the Platform). The categories of data we collect include the following:
bt8 processes your Personal Data only for specified, explicit, and legitimate purposes. The primary purposes for which we use your data are as follows:
bt8 relies on the following legal bases for processing your Personal Data, as appropriate to each processing activity:
bt8 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
bt8 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow us to recognise your browser, remember your preferences, and gather analytical data about your use of the Platform.
bt8 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. Our standard data retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / regulatory compliance |
| KYC Documents | 5 years after account closure | Licensing & legal obligation |
| Financial Transaction Records | 7 years | Financial regulations |
| Gaming Activity Logs | 5 years | Regulatory audit requirements |
| Customer Support Records | 3 years from last interaction | Dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Analytics & Usage Data | 26 months (anonymised) | Legitimate interests |
Upon expiry of the applicable retention period, your Personal Data will be securely deleted or anonymised. Where data is anonymised, it may be retained indefinitely for aggregate statistical analysis without identifying any individual.
bt8 implements appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
Subject to applicable law, you hold the following rights in respect of your Personal Data held by bt8. To exercise any of these rights, please contact our support team via live chat or email as set out in Section 15.
| Right | What It Means |
|---|---|
| Right of Access | Request a copy of the Personal Data we hold about you, along with information about how it is processed. |
| Right to Rectification | Request correction of inaccurate or incomplete Personal Data — for example, updating your registered address in Petaling Jaya or correcting a misspelled name. |
| Right to Erasure | Request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to overriding legal or regulatory retention obligations. |
| Right to Restriction | Request that we restrict processing of your data in certain circumstances — for example, while the accuracy of your data is being verified. |
| Right to Portability | Where processing is based on consent or contractual necessity, request transfer of your data in a structured, machine-readable format. |
| Right to Object | Object to processing based on legitimate interests, including the use of your data for direct marketing purposes. |
| Right to Withdraw Consent | Where processing is based on consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing. |
bt8 will respond to all valid data rights requests within 30 calendar days of receipt. We reserve the right to extend this period by a further two months for complex or multiple requests, with written notification provided to you within the initial 30-day period explaining the reason for the extension.
The bt8 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data relating to persons under the age of 21. Registration by minors is expressly prohibited and constitutes a material breach of our Terms & Conditions.
Where bt8 becomes aware, or has reasonable grounds to suspect, that Personal Data has been submitted by or on behalf of a person under the age of 21, we will take immediate steps to verify the matter and, where confirmed, will delete all associated data and close the relevant account without delay.
The bt8 Platform incorporates services and technologies provided by third-party operators, including payment processors, game content providers, fraud detection services, and analytics tools. Each third-party provider operates under its own terms of service and privacy policy.
bt8 is not responsible for the privacy practices of third-party services and cannot guarantee the security or privacy standards applied by those providers. Where third parties act as Data Processors on bt8's behalf, they are contractually required to process Personal Data only on our documented instructions and to maintain security standards no less rigorous than those applied by bt8.
The bt8 Platform does not contain links to external third-party websites, and we do not facilitate data sharing for third-party marketing purposes.
In providing the Platform and its associated services, your Personal Data may be transferred to, stored in, or processed in jurisdictions outside Malaysia. Such transfers may occur, for example, where payment processors or game studio partners maintain infrastructure in other countries.
Where Personal Data is transferred internationally, bt8 will ensure appropriate safeguards are in place to protect your data, including contractual protections with the receiving party that meet applicable data protection requirements. bt8 will not transfer your Personal Data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate compensating safeguards.
bt8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or operational developments. The updated Policy will be published on this page with a revised effective date.
Where amendments are material — for example, where we introduce a new category of data processing or a new purpose for which existing data will be used — we will provide advance notice to registered Players via the Platform or by email to your registered address at least 14 days before the change takes effect. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically. The version currently published on this page supersedes all prior versions.
If you wish to exercise your data rights, submit a privacy-related inquiry, make a data protection complaint, or seek clarification on any aspect of this Privacy Policy, please contact bt8 using the following channels:
bt8 will acknowledge all privacy-related requests within 5 business days and will provide a substantive written response within 30 calendar days, in compliance with applicable data protection obligations.
Six core data protection principles that guide every decision we make about your personal information at bt8.
All data transmitted between your device and the bt8 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks including Maybank and CIMB for their internet banking portals.
bt8 has never sold, rented, or traded Personal Data to third parties for advertising or marketing purposes. Your data exists to make your bt8 experience work — not to generate revenue for anyone else.
Access requests, correction requests, and deletion requests are all processed within 30 days. We do not put unnecessary friction in the path of exercising your data rights — submit a request via live chat and we'll handle the rest.
We collect only the data we genuinely need to operate our services, meet regulatory requirements, and protect the security of your account. We do not collect speculative or unnecessary data categories.
Every category of data we hold has a defined maximum retention period, published in this Policy. When those periods expire, data is securely deleted or anonymised — we do not retain your information indefinitely.
Every third party that processes Personal Data on bt8's behalf — from payment providers like DuitNow and Touch 'n Go to KYC verification services — is bound by a contractual data processing agreement with documented security standards.
If you have a question about how bt8 handles your personal data, wish to exercise a data right, or want to learn more about our security practices, our team is available 24/7 via live chat on the Platform.
Read our Terms & Conditions and Responsible Gambling Policy for the full terms of using bt8. 21+ only.